Frequently Asked Questions (FAQ)
Dispatch, Delivery & Tracking Status
When can you dispatch?
All orders will be dispatched within 3-5 working days. Our working hours are from Monday-Friday (9:00am to 5:00pm), we are closed on weekends and public holidays.
Please note that additional processing time may be required during new academic year intake season due to higher order volume.
How long is the delivery?
All orders are shipped via courier and usually delivered within 1-3 working days after dispatch.
All items are shipped from Shah Alam, Selangor.
Tracking Status
Tracking number will be provided by our customer service team via email as soon as your order has been dispatched.
Ready-Stock, Pre-Order, Original, Physical or Digital Book?
Are your books ready-stock?
All books showing "Add to Cart" status are ready-stock. Kindly checkout and make payment to confirm your order.
How does Pre-Order work?
You may Pre-Order a book and we will ship it to you once it becomes available. If you have any questions, please contact our Customer Service team.
Are your books original?
All books listed in our website are guaranteed 100% authentic and original or your money back. We source directly from local and overseas publishers and authrised distributors. We DO NOT sell pirated or photocopy books, this is illegal and definitely against our company policy.
Are your books physical or digital books (eBooks)?
All books listed in our website are physical books in either paperback or hardcover format. We do not sell eBooks at the moment :)
Questions & Feedback
Questions & Feedback
Please Contact Us if you have any questions or feedback. Customer service operating hours are from 9:00am to 5:00pm Monday to Friday, we are closed on weekends and public holidays.