Frequently Asked Questions (FAQ)
Dispatch, Delivery & Tracking Status
When can you dispatch?
All orders will be dispatched within 1-2 working days. Our working hours are from Monday-Friday (9:00am to 5:00pm), we are closed on weekends and public holidays.
Please note that additional processing time may be required during new intake season.
How long is the delivery?
All orders are delivered via courier and usually take 1-3 working days to reach you. All items are shipped from Shah Alam, Selangor.
Tracking Status
Tracking number will be provided by our customer service team via email as soon as your order has been dispatched.
Ready-Stock, Pre-Order, Original, Physical or Digital Book?
Are your books ready-stock?
All books showing "Add to Cart" status are ready-stock. Kindly checkout and make payment to confirm your order. Kindly refer to the daily delivery cut-off time to ensure your order is dispatched in time :)
How does Pre-Order work?
You may pre-order an item, and we will ship the item to you as soon as it is in stock. If you have any questions please feel free to contact us.
Are your books original?
All books listed in our website are guaranteed 100% authentic and original or your money back. We source directly from local and overseas publishers and authrised distributors. We DO NOT sell pirated or photocopy books, this is illegal and definitely against our company policy!
Are your books physical or digital books (eBooks)?
All books listed in our website are physical books in either paperback or hardcover format. We do not sell eBooks at the moment :)
Questions & Feedback
Questions & Feedback
Please Contact Us if you have any questions or feedback. Customer service operating hours are from 9:00am to 5:00pm Monday to Friday, we are closed on weekends and public holidays.